30-Day Comfort Promise
You have 30 days from the day your parcel arrives to try them at home. If they're not right, we'll swap them, give you store credit, or refund you.
- First size swap free: donate the pair, send us a photo, and we'll send the new one. You post nothing back.
- Refunds: for pairs in brand new condition (trying them on indoors is fine). You pay to post the pair back.
- Faulty or wrong item: email us photos and we'll send a replacement. No return, no postage.
To start, email support@drarchs.com with your order number. Full details in our refund policy.