
Don't Love The Fit?
We'll Swap Them Free.
Frequently Asked Questions
How long is shipping?
How long is shipping?
We offer free tracked shipping for all our New Zealand and Australian orders. Orders ship in 1–3 business days and arrive in 8–16 business days. Tracking can be accessed here
Are the thongs lightweight?
Are the thongs lightweight?
Yes! Dr Arch's thongs are designed with lightweight comfort in mind. A single jandal weighs approximately 0.31kg, so your feet won't feel weighed down after prolonged use.
Are they safe to wear when wet?
Are they safe to wear when wet?
Our thongs can be worn in wet conditions due to our gripped soles, however we advise you to take caution on slippery surfaces to avoid personal injury.
What is your return policy?
What is your return policy?
You have 30 days from delivery. If they're not right, we'll swap them, give you store credit, or refund you.
Refunds are for pairs in brand new condition (trying them on indoors is fine), requested within 30 days of delivery. You pay to post the pair back, so use a tracked service and keep the receipt. Pairs that aren't in brand new condition can't be refunded.
Faulty, damaged or wrong item? Email support@drarchs.com with photos and your order number and we'll send a replacement. No return, no postage.
Read our full refund policy.
Do you offer size exchanges?
Do you offer size exchanges?
Yes. Your first swap is free: donate the pair, send us a photo, and we'll send the new one. You post nothing back. For any swap after your first, you pay to post the pair back using a tracked service. Email support@drarchs.com with your order number to start. Full details in our refund policy.
How does the buy 1 get 1 free deal work?
How does the buy 1 get 1 free deal work?
Add any pair of Dr Arch's Support Thongs to checkout and you are eligible for a free pair. Feel free to mix & match size & colours. The discount will be automatically applied at checkout.