
Love The Fit
Or We'll Swap Them.
Frequently Asked Questions
How long is shipping?
How long is shipping?
We offer free tracked shipping for all our New Zealand and Australian orders. Orders ship in 1–3 business days and arrive in 8–16 business days. Tracking can be accessed here
What is your return policy?
What is your return policy?
You have 30 days from delivery. If they're not right, we'll swap them, give you store credit, or refund you.
Refunds are for pairs in brand new condition (trying them on indoors is fine), requested within 30 days of delivery. You pay to post the pair back, so use a tracked service and keep the receipt. Pairs that aren't in brand new condition can't be refunded.
Faulty, damaged or wrong item? Email support@drarchs.com with photos and your order number and we'll send a replacement. No return, no postage.
Read our full refund policy.
Do you offer size exchanges?
Do you offer size exchanges?
Yes. Your first swap is free: donate the pair, send us a photo, and we'll send the new one. You post nothing back. For any swap after your first, you pay to post the pair back using a tracked service. Email support@drarchs.com with your order number to start. Full details in our refund policy.